US Terms & Conditions Update

We’ve rolled out a few changes to our terms and conditions today and we know that can sometimes cause confusion (we know, because we’ve done it ourselves). We want to be very clear about what is changing today and what isn’t changing at all – starting with the terms of our privacy policy.

The terms of our privacy policy are not changing. Our commitment to the privacy of our users is very important to us and we aren’t changing anything at all with regard to how we use the information you choose to share with us. For an overview of our privacy policy, look here.

Here is a snapshot of the key updates to the terms and conditions:

  • We’ve removed sections that don’t apply to U.S. users. In order to streamline the terms for U.S. users, we’ve taken out sections that do not apply.
  • Third party subscriptions – Sometimes users purchase Spotify Premium from a third party service like a telephone company. We have updated the language in our terms to make it clear that users who purchase Spotify through third parties are also subject to the terms of those companies. For example, if you bought your Spotify subscription through your mobile provider, then you are subject to their terms and conditions as well as Spotify’s.
  • Arbitration rules – We believe that arbitration is the most efficient and effective means to resolve disputes in a way that is fair to all parties. We are clarifying and simplifying this section of our terms. Among the changes, we are stating the location of any arbitration is now based on the user’s address, we clarify the rules around payment of arbitration filing fees, we confirm that the Consumer Arbitration Rules of the American Arbitration Association apply, and we remove the confidentially clause so that users can be public about their cases if they want.

These are the significant changes we are making to our terms and conditions in the U.S. today. We hope this makes it clear that our commitment to your privacy – and to how we keep your information secure – is absolutely unchanged. If you ever have any questions or concerns, you can reach out to us through our contact form.