Have you ever wished you could reach out to an expert with questions about Spotify? The Spotify Community has your man.
A few months ago, we were incredibly happy to have our top community Super User, Peter Doggart from the UK, visit our headquarters in Stockholm. Peter alone is responsible for answering almost 30,000 questions for customers in our community! Peter received a tour of HQ, a day trip around Stockholm, and one-on-one time with Daniel, Martin and several top members of our organization. He was thrilled to be there and so appreciative of the opportunity to really get to know the Spotify team!
When asked why he helps out in the community so much here’s what he said:
What was the first time you came to the community like?
“I am almost certain I came to the community like the majority of current Spotify customers, looking for some help. Even now as a Super User, we need help with new features on occasion, but we are the lucky ones who can bug the staff team directly for answers! Whilst I was on the community myself, I noticed a topic from another community member which I could answer, so I did! The rest is history.”
Why did you keep participating in the community?
“I know music is an important part of peoples’ daily lives, knowing that I have helped someone overcome an issue which means they can enjoy their music, or anyone who says thank you for helping, those are the people who make me smile and make what I do worthwhile.”
What was the best part of your journey to Stockholm?
“The best part of my trip was definitely meeting the people who live and breath Spotify. I have never been in an organization where I have seen so much passion and energy from the people before. It was really a dream come true to meet the founders of the company, as well as the product teams and of course to finally meet the wonderful community team I interact with daily. I feel like I am even more part of the Spotify family now!”
To find out more about how to contribute to the community and earn rewards, check out our new Spotify Rock Star Program.