Important Notice to Our Users

We’ve become aware of some unauthorized access to our systems and internal company data and we wanted to let you know the steps we’re taking in response. As soon as we were aware of this issue we immediately launched an investigation. Information security and data protection are of great importance to us at Spotify and that is why I’m posting today.

Our evidence shows that only one Spotify user’s data has been accessed and this did not include any password, financial or payment information. We have contacted this one individual. Based on our findings, we are not aware of any increased risk to users as a result of this incident.

We take these matters very seriously and as a general precaution will be asking certain Spotify users to re-enter their username and password to log in over the coming days.

As an extra safety step, we are going to guide Android app users to upgrade over the next few days. If Spotify prompts you for an upgrade, please follow the instructions. As always, Spotify does not recommend installing Android applications from anywhere other than Google Play or Amazon Appstore. At this time there is no action recommended for iOS and Windows Phone users.

Please note that offline playlists will have to be re-downloaded in the new version. We apologise for any inconvenience this causes, but hope you understand that this is a necessary precaution to safeguard the quality of our service and protect our users.

We have taken steps to strengthen our security systems in general and help protect you and your data – and we will continue to do so. We will be taking further actions in the coming days to increase security for our users.

Please click here to read more.

Oskar Stål, CTO, Spotify